Did Cashpoint Zero Out a Customer´s Account?

Another interesting claim has been received through the help line that SBR has available to all bettors that run into issues and disputes of any kind with their betting companies. This time it´s Cashpoint that has been put under the magnifying glass and is now being questioned by one of its customers who claims they have zeroed out his account balance.

The unsatisfied customer told SBR that he has been playing with Cashpoint for a couple of years or maybe more and that in the past it has always been fun, games and successful cash outs. Before this issue he had never had a problem with Cashpoint. By providing screenshots of his balance showing zero (0) SBR was able to corroborate at the very least that fact. Before the customer made the dreadful discovery, his account had been limited from €30 to €50 per play. He also explained that there was no rollover derived from any bonus given. The customer was on his way to making a payout after he had learned from an SBR report on May 8th that there had been a payment problem, however it seems he was a little too late and was hit with the unpleasant surprise when he attempted to cash out.

The player claims that he only has 1 account with the company and that he has never changed his computer device while he has been with the company so that the problem was definitely not derived from any of these situations either.

There is still much to learn about the resolution of this case so SBR set to follow up on this complain and provide further information as it surfaces. SBR has Dispute Analysts that follow upo on cases like this one. All customer have to do is email This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call 1-830-255-4677 during business hours.