AllYouBet comes Forward on Claims
|Written by Matt Stevens|
|Sunday, 20 May 2012 19:54|
After three players filed a complaint on the payment processes followed by their sportsbook, AllYouBet, SportsBookReview got a statement from them in reference to these three disputes that had not yet been addressed. The statement did not concentrate on each of the three issues in detail but it was more of a general explanation. Before closing the cases, SportsBookReview.com contacted each of the customers to make sure they had settled an agreement with the company.
The three cases were all very similar. They all involved unhappy customers that requested a payout and their money was not being released. They all coincided in the fact that AllYouBet was not being very helpful and did not keep them in the loop as to why the payouts were being held up. In one case, the customer said that he had followed each and all of the guidelines that the sportsbook asked him to. He had turned in all the documents they requested from him. However they still did not speed up the process. The other two players were not very clear if they did the same, however they must have had a very good reason to go through with the claim.
Sportsbook customers are asked to provide copies of ID and proof of any banking statements, utility bills and any other paperwork that they might consider of importance. In some cases players have been asked to provide a personal picture holding their ID.
This is the statement released by AllYouBet to SportsBookReview.com:
"We would like to follow up on the case regarding AllYouBet posted recently on the SBR (newswire). AllYouBet detected suspicious activity by three players, which would have been in violation of the sportsbook's terms & conditions, specifically published on the website. We therefore informed the players that their accounts were under review until we completed the investigation.
To date, two of the players' complaints have been successfully resolved. As for the third, the documents he sent did not meet the standards set by the KYC (Know Your Customer) regulations. These regulations are standard practice in the industry, designed to protect both the sportsbook and the player - to ensure that players' funds are processed accurately and responsibly. Because the player did not meet these requirements, AllYouBet cancelled his deposits."